FAQ

Frequently Asked Questions

Q: Where do you ship from?
A: All orders are shipped from Toronto, Ontario, Canada.

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Q: How long does it take to process an order?
A: Orders are typically processed and shipped within 1 business day, excluding holidays and peak periods.

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Q: Do you offer free winding?
A: Yes! We are happy to offer free winding upon request. Please add the Free Winding Service to your cart when placing your order.

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Q: Can I return or exchange yarn?
A: Unused and unwound yarn may be eligible for return within 14 days of delivery. Wound yarns and sale items are final sale. Please refer to our Returns & Exchanges page for full details.

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Q: Do you ship to the United States?
A: Yes, we currently ship to the United States. Shipping rates are calculated at checkout. Free shipping is available on US orders over $250.

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Q: How can I contact you?
A: You can reach us via email, Instagram, or WeChat. Please visit our Contact page for details.

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